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Cancellation Policy

1. Cancellation Policy: - Notice Requirement: Individual must provide at least 24 hours' notice for the cancellation of any scheduled appointment. - Late Cancellations: If a cancellation is made with less than 24 hours' notice, a cancellation fee may apply, up to 50% of the scheduled session cost. - No-Show Policy: If an individual fails to attend a scheduled appointment without prior notice, a no-show fee equivalent to 100% of the session cost will be charged. - Emergency Cancellations: In cases of genuine emergencies, please contact us as soon as possible. We will assess the situation on a case-by-case basis. 2. Rescheduling Policy: - Rescheduling Notice: Individuals are encouraged to reschedule appointments at least 24 hours in advance to avoid any fees. - Frequent Rescheduling: Consistent rescheduling (more than three times in a row) may result in a review of the individual's booking privileges and could require pre-payment for future sessions. - Same-Day Rescheduling: Rescheduling within the same day of the appointment is subject to availability and may incur a fee. 3. Payment of Fees: - All cancellation and no-show fees must be paid before scheduling the next appointment. Failure to settle these fees may result in the suspension of services until the balance is cleared. 4. Exceptions: This policy may be waived or modified in cases of illness, emergency, or other extenuating circumstances at the discretion of the therapist. Individuals are encouraged to communicate any such issues promptly. By booking an appointment, individuals agree to adhere to this Cancellation and Rescheduling Policy. We appreciate your understanding and cooperation in helping us manage our schedules effectively, ensuring we can provide the best service to all individuals.