Question 1

How do I schedule my first session?

Accepted Answer

Click Book a Session on our website to access our secure Client Portal.

Question 2

Do you offer virtual sessions?

Accepted Answer

Yes, we provide secure telehealth sessions for clients anywhere in North Carolina.

Question 3

Do you offer in-person sessions?

Accepted Answer

Yes. In-home sessions are available at no additional cost for clients who prefer face-to-face therapy in their own space, certain counties only (Cumberland, Johnston, Wake, Durham, Wilson, Harnett, Sampson, and Wayne). Helpful for individuals who no longer drive, caregivers who cannot leave a loved one unattended, or anyone who prefers in-person support.

Question 4

Do you accept insurance?

Accepted Answer

We accept multiple insurance plans and private pay.

Question 5

How do I pay for sessions?

Accepted Answer

Payments can be made securely through our Client Portal.

Question 6

What can I expect in the first session?

Accepted Answer

A Comprehensive Clinical Assessment, or CCA, is a detailed first appointment with a licensed clinician, someone like me. It’s designed to give us a full picture of who you are and what support will work best for you.

During a CCA, we look at three main areas of your life:

Biological: your physical health, medical history, sleep, and lifestyle habits.

Psychological: your thoughts, feelings, moods, and mental health history.

Social: your relationships, family, support system, work, school, and environment.

By starting with a thorough assessment, we make sure your treatment plan is personalized, effective, and focused on your goals.

Question 7

What happens in the second session?

Accepted Answer

Think of a treatment plan like a roadmap. Just like a map shows you where you want to go and how to get there, your treatment plan helps us navigate your goals for therapy and recovery. Together, we’ll decide on the destination (your goals), the best routes to take (your action plan), and the markers along the way that tell us we’re making progress.

Your treatment plan is always person-centered built around what matters most to you. To make sure your goals are clear and achievable, we use the SMART framework:

Specific: Your goals are clear and focused on what you want to achieve.

Measurable: We’ll decide how to track your progress so you can see changes over time.

Achievable: Your goals are realistic and within reach, even if they’re challenging.

Relevant: Every goal connects to your personal values and what’s important in your life.

Time-bound: We set a timeframe to keep us on track and celebrate when goals are met.

In simple terms, your treatment plan is a shared guide: it helps us work side by side, stay focused on your progress, and know when you’ve reached the goals you set for yourself.

Question 8

How long are sessions?

Accepted Answer

Most last 50–60 minutes.

Question 9

Is therapy confidential?

Accepted Answer

Yes. We follow HIPAA regulations to protect your privacy.

Question 10

How secure is the Client Portal?

Accepted Answer

The portal is HIPAA-compliant and encrypted.

Question 11

After I click client portal, what next?

Accepted Answer

Enter your email address and you will receive a verification link in your email inbox. After 5 minutes or so, If you don't see the link (from SimplePractice), make sure to check your junk/spam folder. If you need any assistance with this process, please feel free to feel out the "Contact Us" form.

FAQ

How do I schedule my first session?

Do you offer virtual sessions?

Do you offer in-person sessions?

Do you accept insurance?

How do I pay for sessions?

What can I expect in the first session?

What happens in the second session?

How long are sessions?

Is therapy confidential?

How secure is the Client Portal?

After I click client portal, what next?

Have More Questions or Ready to Begin?

We're here to help you feel comfortable and supported every step of the way. Whether you're ready to schedule your first session or just have a few more questions, we invite you to reach out.

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